Return Policy

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. To initiate a return, please contact us by phone or email and we will provide return instructions. Proof of purchase is required for all returns. Customers are responsible for return shipping costs unless the item arrives damaged or defective. Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be issued to the original payment method within 10 business days.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. If approved, we will provide a replacement or issue a refund at no additional cost to you.

Exceptions / Non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, refunds will be issued to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since your return was approved, please contact us via email or telephone.

Company Name: Natural Sentiments LLC

Address: 1050 Brickell Ave, Unit 1010, Miami, FL 33131

Phone: +1(786) 496-3296

Email: shana@naturalsentiments.com 

Mon-Fri 09:00 AM – 5:00 PM EST
we’ll get back to you within 1–2 business days.