Cancellation policy

Some items in our store may be offered as subscriptions or pre-orders. This policy explains how subscriptions and pre-orders work, including billing, cancellation, and refund eligibility.

Subscriptions
When you purchase a subscription, you will receive repeat deliveries based on the delivery frequency you select at checkout. Subscription orders are offered at a discounted rate compared to one-time purchases. Your payment method will be securely stored and automatically charged for each subscription delivery according to the selected schedule. Subscriptions automatically renew unless canceled. You may change or cancel your Essence subscription at any time before your next scheduled shipment is processed by using the link provided in your order confirmation email or by contacting us by phone or email. Subscription orders are subject to our Return Policy. Orders that have already been processed or shipped may not be canceled, but may be eligible for a return in accordance with that policy.

Pre-Orders
When you purchase a pre-order, you are buying an item that is not yet available for immediate shipment. Full payment for pre-order items is collected at checkout.

You can cancel a pre-order that has not yet been shipped. If the order has been shipped, cancellation is no longer available, but you can request a refund in accordance with our Return Policy.